Shipping & Delivery

Note: This is an unofficial English translation provided for your convenience. The German version of this page is the legally binding original.

Shipping Costs & Delivery Times

Germany

Standard shipping€3.95
From €40.00 order valueFree

Delivery Time

  • • Standard shipping: 2-3 business days

🚚 Free Shipping

From an order value of €40.00, we ship free of charge within Germany!

Shipping Partners & Tracking

Our Shipping Partners

  • DHL (main shipping partner)
  • Hermes (during higher shipping volumes)
  • DPD (EU shipping)

Shipment Tracking

After your order has shipped, you will receive a tracking number by email, which you can use to check the status of your delivery at any time.

💡 Tip: Save our email address in your address book so tracking emails don't end up in your spam folder.

Delivery Areas

✓ Germany

All postal code areas
Excluding German islands

✗ Currently not available

  • • Austria & EU countries
  • • Switzerland
  • • United Kingdom
  • • Outside Germany

We are working on expanding our delivery areas!

Special Delivery Notes

🧊 Cold Chain Preservation

Our HabibTea iced teas are stored chilled and shipped in special insulated packaging to ensure quality.

Note: At temperatures above 25°C, delivery times may be longer in order to ensure product quality.

📦 Packaging

  • • Environmentally friendly packaging materials
  • • Recyclable boxes and cushioning material
  • • Shatterproof packaging for glass bottles
  • • No unnecessary packaging materials

🏠 Delivery

  • • Delivery to the specified delivery address
  • • If absent: drop-off permission possible
  • • Deposit with neighbors by arrangement
  • • Parcel shop delivery available on request

Shipping Process

Order Processing

1

Order received

Automatic confirmation by email

2

Payment confirmed

Picking begins

3

Ready to ship

Handed over to shipping partner

Shipping Times

Orders placed before 2:00 PM

Processed and shipped the same business day (Mon-Fri, except public holidays)

Orders placed after 2:00 PM

Processed and shipped the next business day

Weekends & Public Holidays

Processing takes place on the next business day

Frequently Asked Shipping Questions

❓ Can I track my order?

Yes, after shipping you will receive an email with the tracking number. You can use it to check the current status of your delivery at any time.

❓ What happens if I'm not home?

The courier will leave a notification and the package can be redelivered the next business day or picked up at a branch.

❓ Can I have it delivered to a parcel locker?

Yes, when ordering you can specify a DHL parcel locker as the delivery address. Please note the size restrictions of the respective parcel locker.

❓ Are there any costs for returns?

Within Germany, we cover the return shipping costs. For EU countries, return shipping costs must be borne by the customer.

Contact for Shipping Questions

📞 Customer Service

Phone: +49 2152 89 34 0
Email: info@delina.de

Data Protection & DHL Parcel Notification

⚠️ Important Data Protection Information

Please note that, pursuant to Art. 4 No. 11 GDPR, you must obtain the recipient's consent to share their email address with Deutsche Post DHL Group.

For shipments within Germany, the email address is used to send a DHL parcel notification to the recipient.

Providing an email address is not mandatory for shipments within Germany.

Last updated: March 2026 | All prices include statutory VAT. Errors and changes excepted.